Disagreements between work colleagues can get even more uncomfortable and tricky to navigate when you can’t work them out in person.

Amy Gallo, author of the “HBR Guide to Dealing with Conflict”, explains why conflicts are more likely to escalate through text-based communication, and says that even in the Zoom-era a phone call may be the best solution. She also points out that there can be upsides to having to resolve differences remotely.


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